Amenities kit is very poor and looks so cheap (made of recycled material). Premium Economy is 3 rows in front of Economy, no separate area. ✅ Trip Verified | It doesn’t worth to pay extra for Premium Economy. In addition, the prolonged holding of my funds without clarity and the incomplete information provided during the resolution process only served to deepen my confusion and frustration. The airline's lackluster customer service, refusal to offer compensation, and the absence of formal apologies intensified my disappointment. The information and instructions provided by the airline were often confusing and unclear, making the entire experience needlessly distressing. Upon reaching the airport for my Lufthansa flights, I discovered that my ticket had supposedly been changed, yet no ticket had been issued. The absence of a proper apology for the inconveniences and troubles I endured further compounded my frustration. This lack of response left me with the impression that the experiences and feedback of customers may not be as valued as one would expect. Despite diligently following the advice provided and using the company's contact form, my attempts to address the matter were met with a prolonged silence. The primary issue revolved around a triple charge for a flight change, an ordeal that persisted for almost two weeks. ✅ Trip Verified | My recent experience with Swiss for my Lufthansa flights has been far from satisfactory.
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